Airbnb CX Hub - Portland, OR
Project Designer: Airbnb Environments
Project Architect: Boora Architects
Tasked with redesigning Airbnb’s Portland office, the company’s internal Environments team sought to redefine the traditional call-center and revolutionize work.
Benefitting from Airbnb’s extensive and ongoing research on how to support and empower their Customer Experience.
Agents, the design provides a range of environments that accommodate different work styles, allowing CX Agents to choose a setting that best supports their work at any given time.
Airbnb’s Portland office now embraces the economy of sharing by embodying Airbnb’s core philosophy. We replaced the anxiety of free desking with the ability to belong anywhere.
Winner Silver Lion Branded Environments:
http://www.canneslionsarchive.com/winners/entry/590505/airbnb-portland-call-center
Winner Architizer + Award for Architecture and Collaboration: http://architizer.com/projects/airbnb-portland-office/
