It only takes ONE person to deliver an "Ultimate Customer Experience ®" to those buying the products and services of your organization!
The story of Josh at the Apple Store at the Forum Shops in Las Vegas shows how empathy -- and caring enough to learn about your customer -- can make a significant difference!
For information on bringing Scott to YOUR next meeting -- or our online training & development resources: http://ScottMcKain.com
http://McKainViewpoint.com (blog)
http://ProjectDistinct.com (one idea a day about how to stand out!)
