Contact center solutions are complex. The engineering process requires extreme attention to detail and an advanced understanding of the call center products and solutions.
Workflow Concepts used the latest contact center technology from Cisco, the UCCX system and contact center application.
We are UCCX specialists!
Our vast knowledge and experience with Cisco UCCX, Unified Contact Center Express, enables us to build THE MOST effective and efficient call centers.
We’ve been working with the UCCX application since it’s inception in 2002, and focus on call centers that are less than 400 agents.
We’re staffed with business analysts, application developers, scripting specialists, historical reporting specialists and analysts, and application integration developers.
Along with design and implementation, we offer End User Training, Customized Callback Queues, Voicemail in Queues, Integrated CTI Screen Pop, Outbound Dialers, Wallboard Application,
Wallboard Application, Click to Call, Pick System, Abandoned call back application, and Finesse Desktop Customization
We operate at the speed of business and are ready to serve you at a moment’s notice. No complicated contracts and no red tape to slow down progress, And as of 2016 we launched a dedicated UCCX Help desk that you call and get immediate support during business hours.
Workflow Concepts will help grow your business by building you an effective contact center that will dramatically increase agent efficiency and reduce your overhead.
http://www.workflowconcepts.com
