Greg DiTullio, Sr. IT Director at The MENTOR Network, explains how EasyVista enables his help desk and field services teams to more effectively manage service requests and incidents, allowing his organization to focus on providing top quality care and support to those they serve. Watch this short interview to learn why The MENTOR Network chose EasyVista and what benefits have been realized since its implementation, including:
- Ability to better track and prioritize critical issues and requests
- Improved insight into incident/request management
- More effective communication across entire IT department
- Automation of ticket routing and approvals through HR system integration
- All-in-one system features Project management, Asset Management, and CMBD in a single place
