Zendesk webinars are now live! Signup at http://zendesk.com/helpdesk-webinars
Join me for another great set of Zendesk webinars this month!
Well explore how you can:
* Bill more time with Freshbooks
* Provide better instructions with ScreenSteps
* Improve communication between employees with Yammer
Zendesk is very easy to pick up. If youve been providing support to your customers via email, dont worry! You still can do this but now have the added features of being able to search, assign and run reports against all those emails because theyre captured in Zendesk too! I enjoy the ah ha moments people have when they see how well Zendesk will fit into their business workflow!
In addition to the 101 webinars, Ive been doing more in-depth sessions to include CSS design of your Zendesk account and Email & DNS redirection.
For upcoming webinars, well showcase SSO (Single Sign-On) for Microsoft Active Directory and Drupal. You can read about the API options to interact with Zendesk including REST, remote authentication, widgets, targets and the ability to set properties via email.
