How Philips have used their business process outsourcing relationship to move up the value chain

Simone Noordegraaf, Global head of finance operations, Philips explains how Philips have utilised their business process outsourcing relationship to move up the value chain at the Deloitte 2013 Shared Services & BPO Conference
- Since 2007, Philips has been focusing on delivering greater value out of its BPO relationship. Could you please share some of that story, from the sale of your shared service centre up to and including the experience today?
- You talked about 'moving up the value chain' using BPO, what are the key areas of focus for Philips in delivering this?
- How has this helped Philips to improve end-to-end delivery?
To see more insights from the Deloitte 2013 Shared Services & BPO conference, visit: http://www.deloitte.co.uk/beinspired