We decided to book a last minute trip for our first anniversary through Hotwire. What a delight! Despite being a third party booking, they upgraded our room, gave us access to their Club Lounge and just wowed us with great customer service. While we have read negative comments from some guests on online forums, we found if you are pleasant to the staff, they will go above and beyond to satisfy your requests. Room service is quick and convenient and available 24 hours a day. Special mention for access to the underground "PATH" system which will let you move around down town Toronto without having to brave the elements (ask the tour desk for directions if you're not familiar with it). Also, the "butterfly wall" in the lobby and speedy elevators are worth watching for!
