What is Customer Centricity?

Name: What is Customer Centricity?
Uploaded: 2018-02-06T23:29:41+02:00
Description: Ranjay Gulati, Harvard Business School professor and author of "Reorganize for Resilience: Putting Customers at the Center of Your Business," discusses what is

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Ranjay Gulati, Harvard Business School professor and author of "Reorganize for Resilience: Putting Customers at the Center of Your Business," discusses what is customer centricity.